Swapto Trade-in Terms

These terms apply when you trade in Yoto cards with Swapto. We have kept them as straightforward as possible.

Your quote

Your trade-in quote is valid for 30 days from the date you submit your trade.

If we receive your cards after 30 days, we may need to provide a new quote using our current trade-in prices. You can either accept the new quote or ask us to return your cards for free.

Sending your cards

If Swapto provides you with a prepaid postage label, please use that label and obtain proof that the parcel was handed to the delivery company.

Please package your cards securely. Swapto cannot be responsible for damage caused by inadequate packaging.

Inspecting your cards

We will inspect your cards after they arrive.

If the cards match the information provided and meet our acceptance requirements, we will issue your Swapto credit immediately after inspection and within 24 hours of receiving them.

If a card is missing, damaged, different from the card submitted or cannot be accepted, we will contact you before changing the agreed value.

You can choose to:

accept the revised trade-in value; or
have the affected cards returned to you free of charge.

We will not dispose of or retain rejected cards without your agreement.

Cancelling your trade

You can cancel your trade at any time before we issue your Swapto credit.

If we already have your cards, we will return them to you free of charge.

Once your credit has been issued, your trade is complete and can no longer be cancelled.

Swapto credit

Swapto credit does not expire.

Credit can be used on eligible products sold through Swapto. It cannot be exchanged for cash.

Lost or damaged parcels

When you use a prepaid label supplied by Swapto, we will handle any claim with the delivery company.

You must keep your proof of postage or drop-off receipt. We may be unable to make a claim if there is no evidence that the delivery company accepted the parcel.

Compensation is limited to the lower of:

the trade-in value of the cards in the parcel; or
the compensation available under the delivery service used.

Royal Mail Tracked 48 currently includes compensation of up to £75. Evri’s standard parcel cover currently includes compensation of up to £20 unless additional cover has been purchased.

Compensation remains subject to the delivery company accepting the claim and its applicable exclusions and conditions.

Contacting us

If you have questions, want to cancel a trade or disagree with an inspection, please contact us at support@swapto.co.uk.

Nothing in these terms affects your legal rights.